Frequently Asked Questions (FAQ)

Welcome to the PawJuju FAQ page! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you have any additional questions, please feel free to reach out to our customer support team.

About Our Products

Q1: What makes PawJuju supplements unique?
A: PawJuju supplements are crafted with the highest quality, natural ingredients to support your pet's overall health and well-being. Our products are specially formulated to address specific health needs, including joint health, digestive support, and anxiety relief.

Q2: Are PawJuju products safe for all pets?
A: Yes, our products are formulated to be safe for pets of all ages and sizes. We recommend following the dosage instructions on each product’s label for the best results.

Q3: What types of supplements does PawJuju offer?
A: We offer a range of supplements, including Multivitamin Chewables, Hip & Joint Chews, Probiotic Chewables, and Calming Tablets. Each product is designed to target specific health needs for your pet.

Ordering & Payment

Q4: How do I place an order?
A: Simply browse our online store, select the products you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout and complete your payment securely.

Q5: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. Your payment information is processed securely through our trusted payment gateway.

Q6: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed.

Shipping & Delivery

Q7: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. You will receive a tracking number once your order is shipped.

Q8: Do you offer free shipping?
A: Yes, we offer free shipping on orders over a certain amount. Please refer to our Shipping Policy for more details.

Returns & Refunds

Q9: What is your return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange. Please ensure the product is unused and in its original packaging.

Q10: How do I initiate a return?
A: To initiate a return, please contact our customer support team with your order number and reason for return. We’ll provide you with instructions on how to return your product.

Q11: When will I receive my refund?
A: Once we receive and inspect your returned product, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

Product Usage & Care

Q12: How long does it take to see results from PawJuju products?

A: Results can vary from dog to dog. Some pets may start to see improvements within 2-3 days, while others may take 4-6 weeks, depending on the severity of the issue and the dog’s size. If you have specific concerns or need more information, please get in touch with us.

Q13: How should I store PawJuju supplements?
A: We recommend storing our supplements in a cool, dry place away from direct sunlight to maintain their potency and freshness.

Q14: Can I give PawJuju supplements to a pet with a medical condition?
A: While our supplements are safe for most pets, we recommend consulting with your veterinarian before introducing any new supplement, especially if your pet has an existing medical condition.

Q15: How do I determine the correct dosage for my pet?
A: Each product label includes dosage instructions based on your pet's weight. Please follow these guidelines carefully to ensure your pet receives the proper amount.

We hope this FAQ page answers your questions about PawJuju! If you need further assistance, don't hesitate to reach out. We're here to help you and your furry friends stay happy and healthy.